Bistrochat CRM: The Ultimate Guest Relationship Management Solution
Bistrochat CRM is designed to help restaurants unlock the full potential of their guest data—securely, efficiently, and intelligently. From advanced segmentation to secure access control and group-wide data sharing, this powerful tool lets you personalize guest experiences and drive loyalty like never before.
Export & Sync Guest Data with Ease
- What It Does: Easily export guest data in Excel or CSV format and integrate it with email marketing tools like Mailchimp, SendRing, and other EDM systems.
- Why It Matters: Automates campaign targeting and eliminates manual data entry—allowing your team to move faster and smarter.
Data Security & Controlled Access
- What It Does: Only authorized staff can view, export, or edit guest data thanks to robust access control features.
- Why It Matters: Protects sensitive guest information, reduces compliance risks, and maintains trust.
A Complete Guest History at Your Fingertips
- What It Does: Tracks every guest's journey—from first reservation to past visits, cancellations, preferences, and VIP status.
- Why It Matters: Empowers your staff to personalize service, recognize loyal guests, and increase repeat visits.
Track Spending & Ordering History
- What It Does: Aggregates detailed ticket data, including order history, spend per guest, and booking sources.
- Why It Matters: Identifies high-value guests and popular items, enabling better menu engineering and upsell opportunities.
Smart Search & Guest Segmentation
- What It Does: Filter guests by spend, booking channel, last visit, and more for laser-focused targeting.
- Why It Matters: Drives personalized marketing campaigns that boost retention and revenue.
Group-Wide CRM for Multi-Location Restaurants
- What It Does: Centralizes guest data across all outlets under a single CRM.
- Why It Matters: Ensures consistent guest recognition and unified brand experience, regardless of location.
Empower Your Business with Smart Guest Insights
From reservation logs and allergies to order history and feedback, Bistrochat’s CRM gives your team the data they need to make every experience count.
Feature Comparison Table
| Feature | Description | Benefits |
|---|---|---|
| Data Export | Export guest data in Excel or CSV format, ensuring compatibility with various business tools. | Facilitates detailed analysis and effortless sharing with marketing and operational systems. |
| Data Sync | Seamless integration with EDM systems like Mailchimp and SendRing for real-time data synchronization. | Ensures consistent communication strategies and maximizes campaign effectiveness. |
| Controlled Access | Robust security protocols ensure that only authorized personnel can access or export guest data. | Protects sensitive information and maintains guest privacy in compliance with industry standards. |
| Comprehensive Guest History | Detailed logs of reservations, cancellations, preferences, and personal information for every guest. | Offers a 360° view of guest interactions to enhance personalization and service quality. |
| Advanced Search & Segmentation | Filter guest data by metrics like total spend, last visit, or booking channel to create targeted segments. | Optimizes marketing efforts and drives strategic decision-making with precision targeting. |
| Multi-Location Sharing | Share and access guest data across multiple restaurant locations for a unified experience. | Enhances service consistency and streamlines operations in multi-location restaurant groups. |
Enhance Your CRM Strategy Today
Bistrochat’s advanced CRM capabilities are tailor-made for the hospitality industry—bringing together actionable insights, seamless data flow, and secure control. Whether you're managing one restaurant or ten, this system helps you make better decisions, faster.
Ready to take your guest relationship management to the next level?
Contact us or book a demo today!
