AI-powered · Built for Asia's restaurants
The restaurant reservation system for every booking channel.
Bistrochat consolidates reservations from every platform your guests already use, syncs with your POS, and turns walk-ins into regulars.
WhatsApp
LINE
WeChat
Messenger
Instagram
Telegram
Zalo- + POS · Deposits · Guest CRM
We Already Enable 1500+ Restaurants
Reservations
Smart Reservation System
Accept bookings 24/7 through your website, social media, and messaging apps. AI-powered scheduling prevents double bookings and optimizes table turnover.
One floor plan · one agenda
Reservation Consolidation from All Apps and Sources
We consolidate all your bookings in one floor plan and one agenda, because no one wants to juggle between multiple apps and emails
Guest Database & CRM
Build detailed customer profiles with preferences, dietary restrictions, and booking history. Personalize service and increase repeat visits with targeted marketing.
Table Management System
An intuitive drag-and-drop interface that's easy to learn and use. It allocates tables based on staff-set priorities and automatically combines tables for larger parties.
Guest Preferences & Profiles
Create detailed guest profiles with dietary preferences, restrictions, special occasions, and booking habits. Personalize each guest's experience.
Guest Feedback
We ask every guest to rate their experience on food, service, and atmosphere through Bistrochat Manager. These ratings are shared with your team, enabling them to consistently deliver top-notch dining experiences.
No-show protection
Deposits and Credit Card Guarantee
Secure reservations and reduce no-shows to virtually zero. Apply deposits based on party size — like 8 guests and above — on specific shifts such as Friday 7–10 PM, or on special dates like December 24th.
AI Chatbot
Reservations with AI chatbot on every messaging app
Bistrochat's AI chatbot on WhatsApp, LINE, WeChat, Telegram, Zalo, Messenger, and Instagram talks to your customers in 16 languages — confirming, updating, and cancelling reservations automatically, 24/7.
Full house? No problem
Automatic waitlist & queuing
Automatic Guest Waitlist
Guests add themselves to the waitlist when the restaurant is full. If a reservation is cancelled, staff quickly fill the spot from the waitlist — no table stays empty, occupancy stays maximized.
Queuing Feature
Guests join the queue independently or with staff assistance, see their estimated wait time, indicate when their full party is present, and can leave the queue at any time.
POS integration
Your reservations, connected to your POS
When a booked guest is seated, we open the POS check and link it to the guest profile in real time. Item-level orders and spend sync live, letting staff see what the guest usually orders — and we store spend to calculate lifetime value.
Events
Events & Promotion Management
Host one-off or recurring events effortlessly with flexible payment options and the ability to book full, partial, or shared venues. Customize options per guest or entire parties, and upsell with tailored add-ons.
For restaurant groups
Enhanced Reservation Solutions for Restaurant Groups
Share guest data across all the venues in your group for a seamless, personalized experience for repeat guests — and let our centralized system flag and resolve double bookings across the entire group.
Double-booking resolution
We also help you identify and resolve double bookings across the entire group, preventing scheduling conflicts and ensuring smooth operations. Our centralized system flags any issues and provides easy solutions, maintaining optimal booking efficiency.
Unified booking homepage
To simplify reservations, we offer a single landing page for bookings across all your venues. Guests can easily make reservations at any location within your group from one convenient portal, enhancing their booking experience and driving more traffic to your restaurants.
Group-wide guest data
For groups with their own app, our robust API allows seamless integration, enabling you to connect our features directly to your custom app. This flexibility ensures that you can maintain your brand's unique identity while leveraging our powerful tools.
Group-level events
Additionally, our group-level events page showcases promotions and upcoming events across all venues. This centralized page makes it easy for guests to stay informed about special offers and events, boosting engagement and attendance. Our features provide a cohesive, efficient, and guest-friendly experience across your entire restaurant group.
Developers
Powerful API
Build custom integrations and workflows with our well-documented REST API.
Reservations and Availability Data
Integrate our reservation and availability data API into your branded app, ensuring your guests have real-time access to booking information. This allows for seamless reservation management across all platforms.
CRM and Loyalty Program
Enhance your customer relationship management (CRM) and loyalty programs by integrating our API. By sharing guest data and behavior patterns, you can create personalized experiences that drive customer retention and increase revenue.
POS and Cashier Systems
Connect our API to your POS and cashier systems for streamlined operations. This integration ensures that reservation and guest information flows seamlessly between systems, reducing manual entry and improving efficiency.
Flexibility and Scalability
Allowing you to tailor integrations to your specific needs. Whether you're looking to enhance your branded app, optimize your CRM, or streamline operations, our API provides the tools to scale your business efficiently.
Analytics & tracking
Measure what drives bookings
Track reservations and conversions directly in Google Analytics or Meta Pixel with your GTM, GA, or Pixel ID. Monitor the performance of your ads on Instagram, Facebook, and Google — and optimize your spend to drive more reservations.
Plans
It's easy to get started
Branded Plan
Restaurant Booking Features
- Manage guests: arrivals, no-shows, updates
- Automatic default seating time by shift or PAX
- Translations: English, trad Chinese, simplified Chinese
- Your protected data: not shared, rented or sold. Never.
- Other restaurants do NOT access your data
- Your customers never receive promotions from others
- No set up fee / per booking fee / annoying fee
- Multi-venue with same or different brands
- Auto-allocation of Tables
- Manage combination of Tables
- Manage Different Shifts
- Consolidate bookings channels
- Facebook, Instagram, Google Reserve, Openrice, etc
- Your customers automatic export to EDM or else
- Your customers database import
- Send personal chat push message invitations with flyers
- Emailing / EDM to all database for events
- Branded workflow emails: bookings, edits, updates
- NPS: net promoter score post-dining request
Loyalty
- Your own loyalty program
- Your own number of stamps
- Your own condition for giving out stamps
- Your own members (they cannot use stamps elsewhere)
- Your own rewards to your clients
- Your statistics to follow up
- Bistrochat physical loyalty card (on top of digital)
- Loyalty automation: reminders by email or push notifications
- Cross-selling between your venues
Voucher
- Your own vouchers
- Immediate cash
- Vouchers by amount (example 1000$)
- Vouchers by items (example: 6 pizzas)
- Automatic ecommerce: on website, instagram, EDM, QR Code
Bullish Plan
AI for WhatsApp, Line, WeChat, Telegram, Zalo, Messenger, and Instagram
- Get Bistrochat bot AI to confirm, update or cancel reservations on your official WhatsApp, Line, WeChat, Telegram, Zalo, Messenger, and Instagram automatically 24h/7
- This also allows you to further promote your loyalty program and vouchers to your customers through these platforms
- Send automated campaigns to promote your restaurant's events and marketing materials through WhatsApp, Line, WeChat, Telegram, Zalo, Messenger, and Instagram blasts
Connection to POS
- Point-Of-Sale Connection POS-API: connection to your POS if your POS has the capability. Powerful feature linking guests data with orders! Know who ordered what
- You get : guest lifetime spend, spend per visit, spend per cover
IVR (Calling Management) for WhatsApp
- When the restaurant is closed or staff is busy and cannot answer the phone, direct guests to WhatsApp to fulfill their reservations
Contact Us
Ready to revolutionize your restaurant operations? Get in touch with us today to learn more about Bistrochat and schedule a personalized demo.