All-in-One Restaurant Reservation System
that works with
Restaurant Bookings
POS connection
Guest Profiles
Booking Consolidations
LINE Bookings
WeChat Bookings
Zalo Bookings
WhatsApp Bookings
Facebook Bookings
Instagram Bookings
Booking Deposits
Smart Reservation System
Accept bookings 24/7 through your website, social media, and messaging apps. AI-powered scheduling prevents double bookings and optimizes table turnover.
Reservation Consolidation from All Apps and Sources
We consolidate all your bookings in one floor plan and one agenda, because no one wants to juggle between multiple apps and emails
Guest Database & CRM
Build detailed customer profiles with preferences, dietary restrictions, and booking history. Personalize service and increase repeat visits with targeted marketing.
Table Management System
The Table Management System features an intuitive drag-and-drop interface, making it easy to learn and use. Staff can quickly perform common tasks, saving valuable time during busy hours. It allocates tables based on staff-set priorities and can automatically combine tables for larger parties. The system provides immediate access to key information, such as table status and reservations, ensuring efficient operations. With real-time updates, managing table assignments and guest communications becomes seamless. This user-friendly design enables staff to handle reservations and inquiries swiftly, improving overall service quality and efficiency
Guest Preferences & Profiles
Create detailed guest profiles with dietary preferences, restrictions, special occasions, and booking habits. Personalize each guest's experience.
Deposits and Credit Card
Guarantee
Our Deposit and Credit Card Guarantee feature ensures secure reservations for your restaurant, reducing no-shows to virtually zero. Apply this feature based on the number of guests, such as parties of 8 and above, specific shifts like every Friday from 7 to 10 PM, or on special dates like December 31st. Flexible configurations allow combinations, such as requiring deposits for parties of 4 or more on Friday evenings and for parties of 8 or more the rest of the week. This feature ensures commitment and efficient management of your bookings, providing peace of mind and optimizing your operation
Guest Feedback
We ask every guest to rate their experience on food, service, and atmosphere through Bistrochat Manager. These ratings are shared with your team, enabling them to consistently deliver top-notch dining experiences.
Restaurant Reservation With AI-Chatbot for WhatsApp, Line, WeChat, Telegram, Zalo, Messenger, and Instagram
Bistrochat AI-Chatbot on WhatsApp, Line, WeChat, Telegram, Zalo, Messenger, and Instagram talks to your customers in English, Simplified Chinese, Traditional Chinese, Thai, Vietnamese, Bahasa Indonesia, Bahasa Malaysia, Khmer, Japanese, Korean, French, Portuguese, Polish, Spanish, German, and Russian! It takes reservations, updates, and cancellations 24/7 with no human intervention. If a question is too difficult for the bistrochat AI chatbot, it will be directed to the restaurant's staff
Landline and Calls Management
Our phone call management ensures you never miss a customer. When the restaurant is closed or staff is busy, Bistrochat automatically answers calls and directs customers to booking via WhatsApp. This feature ensures seamless communication, prevents lost reservations, and allows your staff to focus on in-house customers while maximizing your booking potential.
Automatic Guest Waitlist
Our Automatic Guest Waitlist feature allows guests to add themselves to the waitlist when the restaurant is full. If a reservation is canceled, the staff can quickly select a guest from the waitlist to fill the spot, ensuring no table stays empty. This feature maximizes occupancy and enhances<br>guest satisfaction by offering them a chance to dine even during peak hours
Jackson Morales
30 min
+209 555 0104
Maria Rodriguez
45 min
+209 555 0104
Oliver Chen
1 hour
+209 555 0104
WAITLISTED
Queuing Feature
With our Queuing feature, guests can seamlessly add themselves to the queue, either independently or with staff assistance, based on the restaurant's preference. Guests can indicate if their entire party is present and have the option to leave the queue at any time. They can also view the estimated waiting time and receive an automatic callback when their table is ready. Additionally, this system enables the restaurant to capture guest data for future communication. This feature enhances the guest experience by providing transparency and flexibility, ensuring efficient table management, and reducing wait times
Restaurant reservation system with POS integration
Bistrochat connects your reservation system to your POS automatically. When a booked guest is seated, we open the POS check and link it to the guest profile in real time. Item-level orders and spend sync live, letting staff see what the guest usually orders. We store spend to calculate lifetime spend, spend per cover, and spend per visit. The sync is fully automatic and transparent to prevent service-time errors.
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Guest data synchronisation with your POS
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Order & spend tracking for every diner
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Unified reporting across channels
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Centralised menu & item mapping
Events & Promotion Management
Streamline your event management and boost your restaurant's success. Host one-off or recurring events effortlessly with flexible payment options and the ability to book full, partial, or shared venues.
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Customize options per guest or entire parties, and upsell with tailored add-ons.
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Promote your events with photos and videos, and enjoy effortless post writing with AI.
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Seamlessly integrate event details with your reservation system to inform guests about current promotions
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Transform your event management with Bistrochat and create memorable experiences for your guests.
Enhanced Reservation Solutions for Restaurant Groups
Our comprehensive suite of features for groups of restaurants is designed to streamline operations and enhance guest experiences across all venues. With our system, you can effortlessly share guest data among all the restaurants in your group, ensuring a seamless and personalized experience for repeat customers, no matter which location they visit.
We also help you identify and resolve double bookings across the entire group, preventing scheduling conflicts and ensuring smooth operations. Our centralized system flags any issues and provides easy solutions, maintaining optimal booking efficiency.
To simplify reservations, we offer a single landing page for bookings across all your venues. Guests can easily make reservations at any location within your group from one convenient portal, enhancing their booking experience and driving more traffic to your restaurants.
For groups with their own app, our robust API allows seamless integration, enabling you to connect our features directly to your custom app. This flexibility ensures that you can maintain your brand's unique identity while leveraging our powerful tools.
Additionally, our group-level events page showcases promotions and upcoming events across all venues. This centralized page makes it easy for guests to stay informed about special offers and events, boosting engagement and attendance. Our features provide a cohesive, efficient, and guest-friendly experience across your entire restaurant group.
Powerful API
Build custom integrations and workflows with our well-documented REST API.
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Reservations and Availability Data
Integrate our reservation and availability data API into your branded app, ensuring your guests have real-time access to booking information. This allows for seamless reservation management across all platforms.
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CRM and Loyalty Program
Enhance your customer relationship management (CRM) and loyalty programs by integrating our API. By sharing guest data and behavior patterns, you can create personalized experiences that drive customer retention and increase revenue.
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POS and Cashier Systems
Connect our API to your POS and cashier systems for streamlined operations. This integration ensures that reservation and guest information flows seamlessly between systems, reducing manual entry and improving efficiency.
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Flexibility and Scalability
Allowing you to tailor integrations to your specific needs. Whether you're looking to enhance your branded app, optimize your CRM, or streamline operations, our API provides the tools to scale your business efficiently.
Analytics & Tracking
Track reservations and conversions online directly in Google Analytics or Meta Pixel with your Google Tag Manager ID, Google Analytics ID, or Meta Pixel ID.
Exports
The Bistrochat system allows easy export of guest and reservation data for daily usage, monthly reporting, or long-term storage. Restaurants can seamlessly transfer data to other software like Mailchimp for email marketing or CRM tools for enhanced customer relationship management. This flexibility ensures that valuable data is always at your fingertips, whether for immediate operational needs, comprehensive reports, or integration with other platforms. By providing straightforward data export options, Bistrochat empowers restaurants to make data-driven decisions and improve overall efficiency and guest satisfaction.
We Already Enable
1000+
Restaurants
It's easy to get started
Branded Plan
- 550 HKD
- /Month
- /Venue
Restaurant Booking Features
- Manage guests: arrivals, no-shows, updates
- Automatic default seating time by shift or PAX
- Translations: English, trad Chinese, simplified Chinese
- Your protected data: not shared, rented or sold. Never.
- Other restaurants do NOT access your data
- Your customers never receive promotions from others
- No set up fee / per booking fee / annoying fee
- Multi-venue with same or different brands
- Auto-allocation of Tables
- Manage combination of Tables
- Manage Different Shifts
- Consolidate bookings channels
- Facebook, Instagram, Google Reserve, Openrice, etc
- Your customers automatic export to EDM or else
- Your customers database import
- Send personal chat push message invitations with flyers
- Emailing / EDM to all database for events
- Branded workflow emails: bookings, edits, updates
- NPS: net promoter score post-dining request
Loyalty
- Your own loyalty program
- Your own number of stamps
- Your own condition for giving out stamps
- Your own members (they cannot use stamps elsewhere)
- Your own rewards to your clients
- Your statistics to follow up
- Bistrochat physical loyalty card (on top of digital)
- Loyalty automation: reminders by email or push notifications
- Cross-selling between your venues
Voucher
- Your own vouchers
- Immediate cash
- Vouchers by amount (example 1000$)
- Vouchers by items (example: 6 pizzas)
- Automatic ecommerce: on website, instagram, EDM, QR Code
Bullish Plan
- 840 HKD
- /Month
- /Venue
Everything in Branded +
AI for WhatsApp, Line, WeChat, Telegram, Zalo, Messenger, and Instagram
- Get Bistrochat bot AI to confirm, update or cancel reservations on your official WhatsApp, Line, WeChat, Telegram, Zalo, Messenger, and Instagram automatically 24h/7
- This also allows you to further promote your loyalty program and vouchers to your customers through these platforms
- Send automated campaigns to promote your restaurant's events and marketing materials through WhatsApp, Line, WeChat, Telegram, Zalo, Messenger, and Instagram blasts
Connection to POS
- Point-Of-Sale Connection POS-API: connection to your POS if your POS has the capability. Powerful feature linking guests data with orders! Know who ordered what
- You get : guest lifetime spend, spend per visit, spend per cover
IVR (Calling Management) for WhatsApp
- When the restaurant is closed or staff is busy and cannot answer the phone, direct guests to WhatsApp to fulfill their reservations
Branded Plan
- 99 SGD
- /Month
- /Venue
Restaurant Booking Features
- Manage guests: arrivals, no-shows, updates
- Automatic default seating time by shift or PAX
- Translations: English, trad Chinese, simplified Chinese
- Your protected data: not shared, rented or sold. Never.
- Other restaurants do NOT access your data
- Your customers never receive promotions from others
- No set up fee / per booking fee / annoying fee
- Multi-venue with same or different brands
- Auto-allocation of Tables
- Manage combination of Tables
- Manage Different Shifts
- Consolidate bookings channels
- Facebook, Instagram, Google Reserve, Openrice, etc
- Your customers automatic export to EDM or else
- Your customers database import
- Send personal chat push message invitations with flyers
- Emailing / EDM to all database for events
- Branded workflow emails: bookings, edits, updates
- NPS: net promoter score post-dining request
Loyalty
- Your own loyalty program
- Your own number of stamps
- Your own condition for giving out stamps
- Your own members (they cannot use stamps elsewhere)
- Your own rewards to your clients
- Your statistics to follow up
- Bistrochat physical loyalty card (on top of digital)
- Loyalty automation: reminders by email or push notifications
- Cross-selling between your venues
Voucher
- Your own vouchers
- Immediate cash
- Vouchers by amount (example 1000$)
- Vouchers by items (example: 6 pizzas)
- Automatic ecommerce: on website, instagram, EDM, QR Code
Bullish Plan
- 149 SGD
- /Month
- /Venue
Everything in Branded +
AI for WhatsApp, Line, WeChat, Telegram, Zalo, Messenger, and Instagram
- Get Bistrochat bot AI to confirm, update or cancel reservations on your official WhatsApp, Line, WeChat, Telegram, Zalo, Messenger, and Instagram automatically 24h/7
- This also allows you to further promote your loyalty program and vouchers to your customers through these platforms
- Send automated campaigns to promote your restaurant's events and marketing materials through WhatsApp, Line, WeChat, Telegram, Zalo, Messenger, and Instagram blasts
Connection to POS
- Point-Of-Sale Connection POS-API: connection to your POS if your POS has the capability. Powerful feature linking guests data with orders! Know who ordered what
- You get : guest lifetime spend, spend per visit, spend per cover
IVR (Calling Management) for WhatsApp
- When the restaurant is closed or staff is busy and cannot answer the phone, direct guests to WhatsApp to fulfill their reservations
Bullish Plan
- 99 USD
- /Month
- /Venue
Restaurant Booking Features
- Manage guests: arrivals, no-shows, updates
- Automatic default seating time by shift or PAX
- Translations: English, trad Chinese, simplified Chinese
- Your protected data: not shared, rented or sold. Never.
- Other restaurants do NOT access your data
- Your customers never receive promotions from others
- No set up fee / per booking fee / annoying fee
- Multi-venue with same or different brands
- Auto-allocation of Tables
- Manage combination of Tables
- Manage Different Shifts
- Consolidate bookings channels
- Facebook, Instagram, Google Reserve, Openrice, etc
- Your customers automatic export to EDM or else
- Your customers database import
- Send personal chat push message invitations with flyers
- Emailing / EDM to all database for events
- Branded workflow emails: bookings, edits, updates
- NPS: net promoter score post-dining request
Everything in Branded +
AI for WhatsApp, Line, WeChat, Telegram, Zalo, Messenger, and Instagram
- Get Bistrochat bot AI to confirm, update or cancel reservations on your official WhatsApp, Line, WeChat, Telegram, Zalo, Messenger, and Instagram automatically 24h/7
- This also allows you to further promote your loyalty program and vouchers to your customers through these platforms
- When the restaurant is closed or staff is busy and cannot answer the phone, direct guests to WhatsApp to fulfill their reservations
POS Connection
- Your POS is connected to Bistrochat
- When guests with reservations sit down, we automatically open their bill on your POS and connect it to their customer profile in real time
- Detailed orders and sales sync instantly, allowing your team to see consumption history
- We automatically calculate average basket, revenue per seat, and customer lifetime value
IVR Phone System
- Customers can make reservations by calling your restaurant number and following voice prompts
- Available in English, Traditional Chinese, Simplified Chinese, and Thai
- Seamlessly integrates with your existing phone system
Bullish Plan
- 99 EUROS
- /Month
- /Venue
Restaurant Booking Features
- Manage guests: arrivals, no-shows, updates
- Automatic default seating time by shift or PAX
- Translations: English, trad Chinese, simplified Chinese
- Your protected data: not shared, rented or sold. Never.
- Other restaurants do NOT access your data
- Your customers never receive promotions from others
- No set up fee / per booking fee / annoying fee
- Multi-venue with same or different brands
- Auto-allocation of Tables
- Manage combination of Tables
- Manage Different Shifts
- Consolidate bookings channels
- Facebook, Instagram, Google Reserve, Openrice, etc
- Your customers automatic export to EDM or else
- Your customers database import
- Send personal chat push message invitations with flyers
- Emailing / EDM to all database for events
- Branded workflow emails: bookings, edits, updates
- NPS: net promoter score post-dining request
Everything in Branded +
AI for WhatsApp, Line, WeChat, Telegram, Zalo, Messenger, and Instagram
- Get Bistrochat bot AI to confirm, update or cancel reservations on your official WhatsApp, Line, WeChat, Telegram, Zalo, Messenger, and Instagram automatically 24h/7
- This also allows you to further promote your loyalty program and vouchers to your customers through these platforms
- When the restaurant is closed or staff is busy and cannot answer the phone, direct guests to WhatsApp to fulfill their reservations
Connection to POS
- Point-Of-Sale Connection POS-API: connection to your POS if your POS has the capability. Powerful feature linking guests data with orders! Know who ordered what
- You get : guest lifetime spend, spend per visit, spend per cover
IVR (Calling Management) for WhatsApp
- When the restaurant is closed or staff is busy and cannot answer the phone, direct guests to WhatsApp to fulfill their reservations
Bullish Plan
- 3640 BATH
- /Month
- /Venue
Restaurant Booking Features
- Manage guests: arrivals, no-shows, updates
- Automatic default seating time by shift or PAX
- Translations: English, trad Chinese, simplified Chinese
- Your protected data: not shared, rented or sold. Never.
- Other restaurants do NOT access your data
- Your customers never receive promotions from others
- No set up fee / per booking fee / annoying fee
- Multi-venue with same or different brands
- Auto-allocation of Tables
- Manage combination of Tables
- Manage Different Shifts
- Consolidate bookings channels
- Facebook, Instagram, Google Reserve, Openrice, etc
- Your customers automatic export to EDM or else
- Your customers database import
- Send personal chat push message invitations with flyers
- Emailing / EDM to all database for events
- Branded workflow emails: bookings, edits, updates
- NPS: net promoter score post-dining request
Everything in Branded +
AI for WhatsApp, Line, WeChat, Telegram, Zalo, Messenger, and Instagram
- Get Bistrochat bot AI to confirm, update or cancel reservations on your official WhatsApp, Line, WeChat, Telegram, Zalo, Messenger, and Instagram automatically 24h/7
- This also allows you to further promote your loyalty program and vouchers to your customers through these platforms
- When the restaurant is closed or staff is busy and cannot answer the phone, direct guests to WhatsApp to fulfill their reservations
Connection to POS
- Point-Of-Sale Connection POS-API: connection to your POS if your POS has the capability. Powerful feature linking guests data with orders! Know who ordered what
- You get : guest lifetime spend, spend per visit, spend per cover
IVR (Calling Management) for WhatsApp
- When the restaurant is closed or staff is busy and cannot answer the phone, direct guests to WhatsApp to fulfill their reservations
Let's Talk!
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