All-in-One Restaurant Reservation System
that works with
Restaurant Bookings
POS connection
Guest Profiles
Booking Consolidations
WhatsApp Bookings
Facebook Bookings
Instagram Bookings
Booking Deposits
Reservations & Walk-ins
Managements
Effortlessly handle all your reservations and walk-ins in one place. Our system consolidates bookings from multiple sources, provides real-time table availability, and streamlines the check-in process to ensure a seamless experience for both your staff and guests
Reservation Consolidation from
All Apps and Sources
We consolidate all your bookings in one floor plan and one agenda, because no one wants to juggle between multiple apps and emails
CRM Guests Database
Your restaurant's performance booster is here.
Bistrochat CRM empowers owners and staff with real-time data on bookings, guest
behaviour, loyalty metrics, booking channels, and more.
Table Management System
The Table Management System features an intuitive drag-and-drop interface, making it easy
to learn and
use. Staff can quickly perform common tasks, saving valuable time during busy hours. It
allocates tables
based on staff-set priorities and can automatically combine tables for larger parties.
The system provides
immediate access to key information, such as table status and reservations, ensuring
efficient operations.
With real-time updates, managing table assignments and guest communications becomes
seamless. This
user-friendly design enables staff to handle reservations and inquiries swiftly,
improving overall service
quality and efficiency
Deposits and Credit Card
Guarantee
Our Deposit and Credit Card Guarantee feature ensures secure reservations for your restaurant, reducing no-shows to virtually zero. Apply this feature based on the number of guests, such as parties of 8 and above, specific shifts like every Friday from 7 to 10 PM, or on special dates like December 31st. Flexible configurations allow combinations, such as requiring deposits for parties of 4 or more on Friday evenings and for parties of 8 or more the rest of the week. This feature ensures commitment and efficient management of your bookings, providing peace of mind and optimizing your operation
Guest Preferences and Profiles
Deliver personalized dining with Bistrochat Manager. Track guest preferences and profiles to know their likes and special requests, creating memorable experiences
Guest Feedback
We ask every guest to rate their experience on food, service, and atmosphere through Bistrochat Manager. These ratings are shared with your team, enabling them to consistently deliver top-notch dining experiences.
Restaurant Reservation With WhatsApp AI-Chatbot
Bistrochat AI- Chatbot on WhatsApp talks to your customers in English, Simplified or traditional Chinese! It takes reservations, updates, and cancellations 24/7 with no human intervention. If a question is too difficult for the bistrochat AI chatbot, it will be directed to the restaurant’s staff
Landline and Calls Management
Bistrochat’s Landline and Calls Management ensures you never miss a guest. When the restaurant is closed or staff is busy, Bistrochat automatically responds to calls and directs guests to book via WhatsApp. This feature ensures seamless communication, prevents lost reservations, and allows your staff to focus on in-house guests while maximizing your booking potential
Automatic Guest Waitlist
Our Automatic Guest Waitlist feature allows guests to add themselves to the waitlist when
the
restaurant is full. If a reservation is canceled, the staff can quickly select a guest
from the waitlist
to fill the spot, ensuring no table stays empty. This feature maximizes occupancy and
enhances
guest satisfaction by offering them a chance to dine even during peak hours
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Queuing Feature
With our Queuing feature, guests can seamlessly add themselves to the queue, either independently or with staff assistance, based on the restaurant’s preference. Guests can indicate if their entire party is present and have the option to leave the queue at any time. They can also view the estimated waiting time and receive an automatic callback when their table is ready. Additionally, this system enables the restaurant to capture guest data for future communication. This feature enhances the guest experience by providing transparency and flexibility, ensuring efficient table management, and reducing wait times
POS Connections
With our Queuing feature, guests can seamlessly add themselves to the queue, either
independently or with
staff assistance, based on the restaurant’s preference. Guests can indicate if their
entire party is present and
have the option to leave the queue at any time. They can also view the estimated waiting
time and receive an
automatic callback when their table is ready.
Additionally, this system enables the restaurant to capture guest data for future
communication. This feature
enhances the guest experience by providing transparency and flexibility, ensuring
efficient table management,
and reducing wait times
-
Check Customers Spends
-
Records Customers Orders
-
Open Tabs
-
Check Guests Orders
Events & Promotion Management
Streamline your event management and boost your restaurant’s success. Host one-off or recurring events effortlessly with flexible payment options and the ability to book full, partial, or shared venues.
-
Customize options per guest or entire parties, and upsell with tailored add-ons.
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Promote your events with photos and videos, and enjoy effortless post writing with AI.
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Seamlessly integrate event details with your reservation system to inform guests about current promotions
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Transform your event management with Bistrochat and create memorable experiences for your guests.
Enhanced Reservation Solutions for Restaurant Groups
Our comprehensive suite of features for groups of restaurants is designed to streamline operations and enhance guest experiences across all venues. With our system, you can effortlessly share guest data among all the restaurants in your group, ensuring a seamless and personalized experience for repeat customers, no matter which location they visit.
We also help you identify and resolve double bookings across the entire group, preventing scheduling conflicts and ensuring smooth operations. Our centralized system flags any issues and provides easy solutions, maintaining optimal booking efficiency.
To simplify reservations, we offer a single landing page for bookings across all your venues. Guests can easily make reservations at any location within your group from one convenient portal, enhancing their booking experience and driving more traffic to your restaurants.
For groups with their own app, our robust API allows seamless integration, enabling you to connect our features directly to your custom app. This flexibility ensures that you can maintain your brand’s unique identity while leveraging our powerful tools.
Additionally, our group-level events page showcases promotions and upcoming events across all venues. This centralized page makes it easy for guests to stay informed about special offers and events, boosting engagement and attendance. Our features provide a cohesive, efficient, and guest-friendly experience across your entire restaurant group.
We also help you identify and resolve double bookings across the entire group, preventing scheduling conflicts and ensuring smooth operations. Our centralized system flags any issues and provides easy solutions, maintaining optimal booking efficiency.
Powerful API
Unlock the full potential of your restaurant’s digital ecosystem with our powerful API integrations. Our APIs are designed to seamlessly connect with various systems, enhancing your operations and providing a unified experience for your guests.
-
Reservations and Availability Data
Integrate our reservation and availability data API into your branded app, ensuring your guests have real-time access to booking information. This allows for a smooth and efficient reservation process, directly from your own app, enhancing user experience and customer satisfaction.
-
CRM and Loyalty Program
Enhance your customer relationship management (CRM) and loyalty programs by integrating our API. By sharing guest data across your CRM and loyalty systems, you can provide personalized experiences, track customer preferences, and reward repeat visits, ultimately boosting customer retention and engagement.
-
POS and Cashier Systems
Connect our API to your POS and cashier systems for streamlined operations. This integration ensures that reservation and guest information flows seamlessly into your POS, enabling your staff to provide better service and improve operational efficiency. Real- time data synchronization reduces errors and enhances the overall dining experience.
-
flexibility and scalability
Allowing you to tailor integrations to your specific needs. Whether you’re looking to enhance your branded app, optimize your CRM and loyalty programs, or streamline your POS operations, our APIs provide the robust solutions you need. Embrace the power of integration and elevate your restaurant’s digital capabilities with Bistrochat.
Analytics & Tracking
Track reservations and conversions online directly in Google Analytics or Meta Pixel with your Google Tag Manager ID, Google Analytics ID, or Meta Pixel ID.
Exports
The Bistrochat system allows easy export of guest and reservation data for daily usage, monthly reporting, or long-term storage. Restaurants can seamlessly transfer data to other software like Mailchimp for email marketing or CRM tools for enhanced customer relationship management.
This flexibility ensures that valuable data is always at your fingertips, whether for immediate operational needs, comprehensive reports, or integration with other platforms. By providing straightforward data export options, Bistrochat empowers restaurants to make data-driven decisions and improve overall efficiency and guest satisfaction
We Already Enable
1000+
Restaurants
It’s easy to get started
Choose a plan that suits your needs.
Branded Plan
- 550 HKD
- /Month
- /Venue
Restaurant Booking Features
- Manage guests: arrivals, no-shows, updates
- Automatic default seating time by shift or PAX
- Translations: English, trad Chinese, simplified Chinese
- Your protected data: not shared, rented or sold. Never.
- Other restaurants do NOT access your data
- Your customers never receive promotions from others
- No set up fee / per booking fee / annoying fee
- Multi-venue with same or different brands
- Auto-allocation of Tables
- Manage combination of Tables
- Manage Different Shifts
- Consolidate bookings channels
- Facebook, Instagram, Google Reserve, Openrice, etc
- Your customers automatic export to EDM or else
- Your customers database import
- Send personal chat push message invitations with flyers
- Emailing / EDM to all database for events
- Branded workflow emails: bookings, edits, updates
- NPS: net promoter score post-dining request
Loyalty
- Your own loyalty program
- Your own number of stamps
- Your own condition for giving out stamps
- Your own memebers (they cannot use stamps elsewhere)
- Your own rewards to your clients
- Your statistics to follow up
- Bistrochat physical loyalty card (on top of digital)
- Loyalty automation: reminders by email or push notifications
- Cross-selling between your venues
Voucher
- Your own vouchers
- Immediate cash
- Vouchers by amount (example 1000$)
- Vouchers by items (example: 6 pizzas)
- Automatic ecommerce: on website, instagram, EDM, QR Code
Bullish Plan
- 840 HKD
- /Month
- /Venue
Everything in Branded +
Whatsapp AI
- Get Bistrochat bot AI to confirm, update or cancel reservations on your official whatsapp automatically 24h/7
- This also allows you to further promote your restaurant’s events and marketing materials through WhatsApp blasts
Connection to POS
- Point-Of-Sale Connection POS-API: connection to your POS if your POS has the capability. Powerful feature linking guests data with orders! Know who ordered what
- You get : guest lifetime spend, spend per visit, spend per cover
Whatsapp IVR (Calling Management)
- When the restaurant is closed or staff is busy and cannot answer the phone, direct guests to WhatsApp to fulfill their reservations
Branded Plan
- 99 SGD
- /Month
- /Venue
Restaurant Booking Features
- Manage guests: arrivals, no-shows, updates
- Automatic default seating time by shift or PAX
- Translations: English, trad Chinese, simplified Chinese
- Your protected data: not shared, rented or sold. Never.
- Other restaurants do NOT access your data
- Your customers never receive promotions from others
- No set up fee / per booking fee / annoying fee
- Multi-venue with same or different brands
- Auto-allocation of Tables
- Manage combination of Tables
- Manage Different Shifts
- Consolidate bookings channels
- Facebook, Instagram, Google Reserve, Openrice, etc
- Your customers automatic export to EDM or else
- Your customers database import
- Send personal chat push message invitations with flyers
- Emailing / EDM to all database for events
- Branded workflow emails: bookings, edits, updates
- NPS: net promoter score post-dining request
Bullish Plan
- 149 SGD
- /Month
- /Venue
Everything in Branded +
Whatsapp AI
- Get Bistrochat bot AI to confirm, update or cancel reservations on your official whatsapp automatically 24h/7
- This also allows you to further promote your restaurant’s events and marketing materials through WhatsApp blasts
Connection to POS
- Point-Of-Sale Connection POS-API: connection to your POS if your POS has the capability. Powerful feature linking guests data with orders! Know who ordered what
- You get : guest lifetime spend, spend per visit, spend per cover
Whatsapp IVR (Calling Management)
- When the restaurant is closed or staff is busy and cannot answer the phone, direct guests to WhatsApp to fulfill their reservations
Bullish Plan
- 99 USD
- /Month
- /Venue
Restaurant Booking Features
- Manage guests: arrivals, no-shows, updates
- Automatic default seating time by shift or PAX
- Translations: English, trad Chinese, simplified Chinese
- Your protected data: not shared, rented or sold. Never.
- Other restaurants do NOT access your data
- Your customers never receive promotions from others
- No set up fee / per booking fee / annoying fee
- Multi-venue with same or different brands
- Auto-allocation of Tables
- Manage combination of Tables
- Manage Different Shifts
- Consolidate bookings channels
- Facebook, Instagram, Google Reserve, Openrice, etc
- Your customers automatic export to EDM or else
- Your customers database import
- Send personal chat push message invitations with flyers
- Emailing / EDM to all database for events
- Branded workflow emails: bookings, edits, updates
- NPS: net promoter score post-dining request
Everything in Branded +
Whatsapp AI
- Get Bistrochat bot AI to confirm, update or cancel reservations on your official whatsapp automatically 24h/7
- This also allows you to further promote your restaurant’s events and marketing materials through WhatsApp blasts
Connection to POS
- Point-Of-Sale Connection POS-API: connection to your POS if your POS has the capability. Powerful feature linking guests data with orders! Know who ordered what
- You get : guest lifetime spend, spend per visit, spend per cover
Whatsapp IVR (Calling Management)
- When the restaurant is closed or staff is busy and cannot answer the phone, direct guests to WhatsApp to fulfill their reservations
Bullish Plan
- 99 EUROS
- /Month
- /Venue
Restaurant Booking Features
- Manage guests: arrivals, no-shows, updates
- Automatic default seating time by shift or PAX
- Translations: English, trad Chinese, simplified Chinese
- Your protected data: not shared, rented or sold. Never.
- Other restaurants do NOT access your data
- Your customers never receive promotions from others
- No set up fee / per booking fee / annoying fee
- Multi-venue with same or different brands
- Auto-allocation of Tables
- Manage combination of Tables
- Manage Different Shifts
- Consolidate bookings channels
- Facebook, Instagram, Google Reserve, Openrice, etc
- Your customers automatic export to EDM or else
- Your customers database import
- Send personal chat push message invitations with flyers
- Emailing / EDM to all database for events
- Branded workflow emails: bookings, edits, updates
- NPS: net promoter score post-dining request
Everything in Branded +
Whatsapp AI
- Get Bistrochat bot AI to confirm, update or cancel reservations on your official whatsapp automatically 24h/7
- This also allows you to further promote your restaurant’s events and marketing materials through WhatsApp blasts
Connection to POS
- Point-Of-Sale Connection POS-API: connection to your POS if your POS has the capability. Powerful feature linking guests data with orders! Know who ordered what
- You get : guest lifetime spend, spend per visit, spend per cover
Whatsapp IVR (Calling Management)
- When the restaurant is closed or staff is busy and cannot answer the phone, direct guests to WhatsApp to fulfill their reservations
Bullish Plan
- 3640 BATH
- /Month
- /Venue
Restaurant Booking Features
- Manage guests: arrivals, no-shows, updates
- Automatic default seating time by shift or PAX
- Translations: English, trad Chinese, simplified Chinese
- Your protected data: not shared, rented or sold. Never.
- Other restaurants do NOT access your data
- Your customers never receive promotions from others
- No set up fee / per booking fee / annoying fee
- Multi-venue with same or different brands
- Auto-allocation of Tables
- Manage combination of Tables
- Manage Different Shifts
- Consolidate bookings channels
- Facebook, Instagram, Google Reserve, Openrice, etc
- Your customers automatic export to EDM or else
- Your customers database import
- Send personal chat push message invitations with flyers
- Emailing / EDM to all database for events
- Branded workflow emails: bookings, edits, updates
- NPS: net promoter score post-dining request
Everything in Branded +
Whatsapp AI
- Get Bistrochat bot AI to confirm, update or cancel reservations on your official whatsapp automatically 24h/7
- This also allows you to further promote your restaurant’s events and marketing materials through WhatsApp blasts
Connection to POS
- Point-Of-Sale Connection POS-API: connection to your POS if your POS has the capability. Powerful feature linking guests data with orders! Know who ordered what
- You get : guest lifetime spend, spend per visit, spend per cover
Whatsapp IVR (Calling Management)
- When the restaurant is closed or staff is busy and cannot answer the phone, direct guests to WhatsApp to fulfill their reservations
Let’s Talk!
You are one small step away from streamlining all your customer relationship management for booking, loyalty and more.
We are, by far, the best value for money Table Management System and Restaurant Booking App. Get your free demo now!
You will love it!