Bistrochat's Table Management System is designed to empower F&B professionals with a robust suite of features tailored to the unique challenges of the hospitality industry. This detailed overview provides an in-depth look at how our system streamlines operations, maximizes covers, and elevates the guest experience—while keeping you in complete control.

Key Features at a Glance #

1. Automatic Table Combining #

• What It Does: Seamlessly merges adjacent tables and sets minimum/maximum party sizes for each table or combination.
• Why It Matters: Optimizes seating configurations to accommodate varying party sizes, reducing gaps in your floor plan and increasing overall covers.

2. Multi-Channel Reservation Management #

• What It Does: Integrates reservations from your website, Instagram, Facebook, Google Reserve, WhatsApp, and more.
• Why It Matters: Consolidates all your booking sources into a single, easy-to-manage system, ensuring no reservation slips through the cracks.

3. Table Prioritization & Automatic Allocation #

• What It Does: Prioritizes tables based on your predefined settings to ensure that high-value areas are filled first. The system automatically assigns tables while allowing staff to manually override allocations.
• Why It Matters: Balances automation with human insight, maximizing revenue and ensuring VIP or special seating areas are always filled according to your strategy.

4. Seating Time Based on Party Size #

• What It Does: Automatically assigns seating durations (e.g., 90 minutes for small parties, 120 minutes for medium, and 2.5 hours for larger groups).
• Why It Matters: Optimizes table turnover and ensures a steady flow of guests throughout the service period.

5. Guest Pacing #

• What It Does: Controls the maximum number of guests per timeslot to prevent kitchen overload and ensure smooth service.
• Why It Matters: Helps maintain service quality by aligning guest flow with your kitchen's capacity, ensuring every dish is served at its best.

6. Booking Sections & Shift Timeslots #

• What It Does: Allows you to create specific booking sections (indoor, outdoor, bar chairs, high chairs, main dining, kitchen counter, etc.) and manage them with unique booking times and pacing.
• Why It Matters: Customizes the dining experience based on your venue's layout and service style, ensuring each area runs at its optimum during different parts of the day.

7. Check-In #

• What It Does: Provides a streamlined process for marking guests as "checked in" as they arrive, displaying arrival times, waiting durations, and seating order.
• Why It Matters:
  • Efficient Guest Flow: Quickly identifies which parties have been waiting the longest, ensuring that the first complete party is seated promptly.
  • Enhanced Service: By tracking arrivals in real time, your host team can better manage seating, reducing wait times and improving overall guest satisfaction.
  • Data-Driven Decisions: Detailed logs and chronological displays enable you to monitor peak periods and adjust staffing or seating strategies accordingly.

8. Reconfirmation of Bookings #

• What It Does: Automatically follows up on reservations with guests while allowing manual tracking of reconfirmation statuses.
• Why It Matters: Keeps your reservation list accurate and minimizes no-shows by ensuring guests are consistently reminded of their upcoming bookings.

9. Guest Timeline (Cover Flow) #

• What It Does: Visualizes the flow of guests across each timeslot, allowing you to plan for efficient guest welcome and service.
• Why It Matters: Enables proactive management of your dining room, ensuring that you're always prepared for peak service times.

10. Staff Notes #

• What It Does: Lets you create and share important notes among your floor staff (e.g., stock updates, shift changes, daily objectives) tied to specific days.
• Why It Matters: Enhances internal communication without mixing with other features like live order tracking, ensuring your team is always on the same page.

11. Drag and Drop Interface #

• What It Does: Offers an intuitive, drag and drop interface to move reservations, connect or disconnect tables, and adjust seating arrangements in seconds.
• Why It Matters: Saves valuable time during peak periods, allowing your staff to make real-time adjustments with ease.

12. Live Orders #

• What It Does: Displays live order updates from your POS system alongside reservations (if supported), distinct from staff notes.
• Why It Matters: Provides an immediate overview of ongoing orders, helping you manage the dining room without compromising the integrity of other communication channels.

13. Filter Bookings #

• What It Does: Enables you to filter reservations by multiple criteria such as party size, time of arrival, reconfirmation status, VIP status, birthdays, and more.
• Why It Matters: Facilitates a more organized approach to preparing for shifts, allowing you to quickly identify and address specific guest groups or service needs.

14. AI Email Booking Management #

• What It Does: Uses AI to automatically parse reservation emails, extract key details (including special remarks like birthdays, anniversaries, and booking sources), and update your booking list.
• Why It Matters: Eliminates the manual effort of sifting through emails, ensuring that every reservation and update is captured and processed seamlessly.

Conclusion #

Bistrochat's Table Management System is more than just a reservation tool—it's a comprehensive solution built to meet the dynamic needs of the F&B industry. By combining advanced automation with intuitive manual controls, it enables you to optimize seating, improve guest flow, and deliver an exceptional dining experience every time. Whether you're looking to maximize covers, streamline operations, or simply offer better service, Bistrochat is the partner you need to transform your venue.

Ready to elevate your table management and take your guest experience to the next level? Contact us for a demo and see how Bistrochat can revolutionize your F&B operations!