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Terms of Service

Last Modified: 2 July 2026

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User”, “you”, “your”) and Bistrochat Software Limited (“Company”, “we”, “our”, “us”), a company established in the Hong Kong Special Administrative Region, governing your access to and use of our website (www.bistrochat.com), mobile applications, and any related services (collectively, the “Service”). By accessing or using our Service, you agree to these Terms and to our Privacy Policy, which is incorporated herein by reference.

Table of Contents

  1. Acceptance of Terms
  2. Definitions
  3. Eligibility and User Account
  4. Services and Content
  5. Purchases, Subscriptions, and Payment Terms
  6. Prohibited Uses
  7. Third-Party Services and Analytics
  8. Artificial Intelligence Features
  9. Intellectual Property Rights
  10. Disclaimer of Warranties
  11. Limitation of Liability
  12. Indemnification
  13. Termination
  14. Governing Law and Jurisdiction
  15. Notices
  16. Miscellaneous
  17. Contact Information

1. Acceptance of Terms

Binding Agreement: By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.

Amendments: We may update these Terms at our discretion. Updated Terms will be posted on our website with a revised “Last Modified” date and become effective upon posting. Your continued use of the Service constitutes acceptance of the revised Terms.

2. Definitions

3. Eligibility and User Account

Eligibility: You must be at least 18 years of age and have the legal capacity to enter into this agreement.

Account Registration: You agree to provide accurate and up-to-date information when creating an account and to promptly update any changes.

Account Security: You are responsible for maintaining the confidentiality of your account credentials. Please notify us immediately of any unauthorized access.

4. Services and Content

Provision of Service: The Service is provided “as is” and “as available” without warranties of any kind.

Platform Role: Bistrochat provides a technology platform that connects diners with restaurants. Restaurants are independent businesses and are not our agents, partners, or employees. The restaurant — not Bistrochat — is solely responsible for its own services, including honoring bookings, food and beverage quality and safety, pricing, loyalty program terms, and its own handling of your personal data once shared with it. We do not guarantee the availability, quality, or performance of any restaurant, and any dispute regarding a restaurant's services should be raised with that restaurant directly.

User Content: You retain ownership of the Content you submit. By using the Service, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display your Content solely for the purpose of operating and improving the Service.

Company Content: All materials provided by the Company (including software, documentation, logos, and trademarks) remain the exclusive property of Bistrochat Software Limited or its licensors.

5. Purchases, Subscriptions, and Payment Terms

Purchases and Payment: You agree to provide accurate payment information for any product or service purchased, and you warrant that you are authorized to use the payment method provided.

Third-Party Payment Processors: We may use third-party processors to complete transactions. Your payment data will be handled in accordance with our Privacy Policy and the processor's terms.

Subscriptions: Subscriptions are billed in advance on a monthly or annual basis and automatically renew unless cancelled via your Account settings or by contacting support.

Fee Modifications & Refunds: We reserve the right to modify fees with reasonable notice. Refund requests can be made by contacting support at [email protected]; approved refunds are typically processed within 30 days.

6. Prohibited Uses

You agree to use the Service solely for lawful purposes. You shall not:

7. Third-Party Services and Analytics

Third-Party Integration: Our Service may integrate with third-party services (e.g., social media platforms, payment processors, analytics providers). Their use is subject to their respective terms and privacy policies.

Analytics: We use third-party analytics tools to understand and improve our Service, as described in our Privacy Policy.

8. Artificial Intelligence Features

Our Service may use artificial intelligence (AI) and machine-learning technologies to support features such as personalization, content generation, and automated checks. AI-generated outputs may not always be accurate or complete, and you should not rely on them as professional advice. Our use of personal data in connection with these features is described in our Privacy Policy, including the safeguards we apply and your right to request human review of decisions made solely by automated means.

9. Intellectual Property Rights

Ownership: All intellectual property rights in the Service and its Content are owned by or licensed to the Company.

Trademarks: All trademarks and service marks displayed on the Service are the property of the Company or its licensors. You may not use these marks without prior written consent.

10. Disclaimer of Warranties

As-Is Basis: THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED.

No Guarantee of Accuracy: We do not warrant that the Service will be error-free, uninterrupted, or secure.

11. Limitation of Liability

Exclusion of Damages: TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER BISTROCHAT SOFTWARE LIMITED NOR ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR SPECIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICE.

Liability Cap: Our total liability shall be limited to the amount you paid (if any) for accessing the Service.

Savings Clause: Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including under the Control of Exemption Clauses Ordinance (Cap. 71) of Hong Kong.

12. Indemnification

You agree to indemnify, defend, and hold harmless Bistrochat Software Limited and its affiliates from any claims, liabilities, or expenses arising from your use of the Service or breach of these Terms.

13. Termination

Right to Terminate: We reserve the right to suspend or terminate your access to the Service at our discretion, with or without notice, for any reason including breach of these Terms.

Effect of Termination: Upon termination, all rights granted under these Terms will cease, and you must immediately stop using the Service. Provisions intended to survive termination will remain in effect.

14. Governing Law and Jurisdiction

These Terms shall be governed exclusively by the laws of the Hong Kong Special Administrative Region. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

15. Notices

All notices under these Terms shall be provided in writing and delivered via email (to [email protected]) or to our registered office.

16. Miscellaneous

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Bistrochat Software Limited.

No Assignment: You may not assign these Terms without our prior written consent.

Force Majeure: Neither party shall be liable for failures or delays due to circumstances beyond its reasonable control.

Feedback: Any feedback you provide is non-confidential and may be used by Bistrochat Software Limited without obligation to you.

17. Contact Information

For any questions or concerns regarding these Terms, please contact us:

By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. Thank you for choosing Bistrochat.