Bistrochat is Hong Kong's Best Table Management System for Your Restaurants
We get it, you need automation for your restaurant's reservations, and you need your booking system, your loyalty program, your vouchers and anything relating to customers data to work together...including connecting to your POS!
All of this, at an affordable price (see below)
Booking
Bistrochat Restaurant Booking saves you time so you can focus more on your guests
Restaurant Booking Widget.
It’s plugged live with the built-in table management system (TMS). It’s responsive because the world is mobile. It’s branded because we help your brand shine.
Restaurant Reservation AI Chatbot
It takes your bookings automatically through your chat channels :
WhatsApp, Facebook, Bistrochat
It handles your restaurant's reservations on all channels 24/7
It translates live for you if you don’t speak the same language as your customer (especially from English to traditional Chinese)It ads all the booking info to the Booking system and Customer info to your Database! Automagically!
Booking Workflows Managed by our Saas Platform
Sending confirmation, updates and cancellations emails to your customers no matter what channel they used to book. Letting them know every time about your loyalty program. Sending an automatic SMS with all the booking information when they book from your website. Our Software will manage all that and more
Restaurant Bookings Consolidation
We consolidate all your bookings in one floor plan and one agenda, because no one wants to juggle between multiple apps and emails : openrice, eatigo, and many more. You can manage your shift peacefully
All-in-One Table Management System for all your reservations!
Get Last Minute Bookings Too!
While most platforms block bookings the day of the bookings or hours before the booking, bistrochat sends last minute bookings directly to your staff to validate or decline. 17% of bookings happen within 1 hour from the seating time… you don’t want to lose
Control your reservations while not missing one
Auto Allocate Tables
Allocate tables and put them back as free automatically and using all your booking channels. This helps you maximise distribution while using your full floor capacity
Manage priorities between tables and combinations of tables so each booking gets assigned the right seats. (And of course, staff can override all automation when needed)
Availabilities Suggestions
You’re fully booked? No problem, Bistrochat will automatically suggest other booking availabilities to your guests. It’s a 365 days 24/7 deal closing machine working for your venue.
One Consolidated CRM... Including Your POS Data
For sure you want to communicate with your customers. We make this easy by consolidating all customer sources : your website, your Facebook, your WhatsApp, your loyalty program, your vouchers sales, your landline calls, and all booking platforms… for all your venues! One CRM so you avoid the hassle of exporting and importing and you can focus on the message. It includes even spending statistics per guest! Your marketing will love you!
Unique customer app : bistrochat!
Our unique app enables you to communicate with your customers, for you to promote your news, promotions and special events!
Bistrochat booking is better for your customer
They receive all the info & updates in real time by email, chat, or sms, automatically
They receive all the perks needed for your busy customers : links to add to their calendar, texts typed for them automatically so they can share booking info by Messenger, WhatsApp, Email or SMS. They will love you for making their life easier. The dining journey starts before reaching your restaurants doors, and we make sure it starts on the right foot
Restaurant Loyalty
We don’t replace your staff skills for creating relationships… we help them.
Bistrochat Loyalty Earns You Money
Implement a Low Friction System
no form to fill in, no app to download immediately… while keeping all the digital advantages. The secret of a good loyalty is to make it easier for staff and customer. Lower friction means more customers onboarded. We achieve this thanks to our unique NFC Loyalty Card. It’s not technology for the sake of technology, it’s technology that increases your bottom-line.
All Your Customers Can Join
the loyalty program works with the bookings … or without. Many cafes take the loyalty independently and they don’t even accept bookings. You can even use our system while using competitors booking system (although, our system integrates so well, you will want to have both).
Automate Recalls
We know you’re busy. We will send automatic emails to remind customers about their stamps in your venue or their rewards awaiting for them. It’s not about just having the data, it’s about using it and automating it
Use Actionnable Live Data
A good pilote needs a good dashboard, and that’s what we bring to your table. Now you can give clear key performance indicators to your staff and follow up on their targets. This means you can make your loyalty program successful
We Make You Autonomous With Your Loyalty Program
Make your own loyalty program with your own rules: how many stamps the customer gets for what amount? What’s the total stamps? What’s the reward? Is there a small reward with half the card is full of stamps ? It’s all your call
Change your loyalty on the fly : you can test and improve your loyalty program on the go so you fine-tune it to your business goals.
It’s your stamps, and BASTA! Let it be loud and clear, if the customer doesn’t come back to your venues, these stamps can never be used or redeemed anywhere else. Unlike most miles based systems, It’s your program, your stamps. Bistrochat is a tool to help you grow your customer base and frequency of visits.
Training and support 7 days a week. We think this is a given but just to be clear we added it. You’re open 7 days a week, so are we.
Your wingman to build a relationship with your customers
Unlike most loyalty programs, We already have tenths of thousands of users in HK. To onboard them is very easy, they already know how to use bistrochat, and they will see in the app that you have a loyalty program!
Geo targeting : when customers come to your venue, we let them know with a push about your loyalty program. At the right time with the right info… how about that? And we don’t use geo-fencing (this would be a catastrophy in HK as many venues are close to eachother, or literrealy on top of each other in malls, we use beacons so there is no problem).
Captive portal.
Right when your guests connect to your wifi, we ask them for their email and we let them know about your loyalty program. That’s not all, once connected they are redirected to your instagram page, and they can decide to follow you or not… but getting them there is more than half the job done.
Table stands, check-book flyers, and onboarding notices. We have all the old school tools too!
Vouchers and Offers
Turn every online touch point you have into a sales channel. Online to offline made easy
Sell your vouchers directly on your website, the checkout is all built-in! All you have to decide is what you are selling and at what price
Sell packages : you can sell one time things that can be redeemed in multiple visits. For example you can sell 7 set lunches, and each time your guest comes he/she can redeem one or two. It’s a versatile system to reward your most loyal customer while locking their future purchase
Get cashflow now : as soon as the payment is made, you receive the cash. This is a transaction between your customer and you so we don’t wait to provide you with the dollars. You need them to develop your company
It’s natively multi-lingual: Yes Hong Kong is a vibrant cosmopolite city and so is bistrochat
It’s responsive and works on mobile out of the box, because in 2020, 53% of internet traffic is mobile
You can sell on your social media too. Link in bio on your instagram, or posts on your Facebook. We turn every online presence into a shopping window. It’s time you do some serious online to offline and turn your website stats into turnover results
Use it in your EDM: yes, with a simple link or a button in your email, you can turn it into a shop. Craft great message, build interesting offers, we have the tools to seal the deal.
Appears automatically on bistrochat app for customers in the vouchers section and in your restaurant card. Because everything bistrochat works seamlessly together
We also work in HK with 450+ Restaurants... and counting
Brilliant Plan
only 420 hkd / Month / Venue paid annually
Restaurant Booking
Auto-allocation of Tables- Manage combination of Tables
- Manage Different Shifts
- Consolidate bookings channels
- Facebook, Instagram, Whatsapp AI response
- Receive last minute bookings
- Branded booking widget with live availabilities
- Manage multiple seatings
- Customers update: by email, by sms, by chat
- Manage guests: arrivals, no-shows, updates
- Bookings search
- Automatic default seating time by shift or PAX
- Translations: english, trad chinese, simplified chinese
- Your protected data: not shared, rented or sold. Never.
- Other restaurants do NOT access your data
- Your customers never receive promotions from others
- No set up fee / per booking fee / annoying fee
- Multi-venue with same or different brands
Loyalty
- Your own loyalty program
- Your own number of stamps
- Your own condition for giving out stamps
- Your own memebers (they cannot use stamps elsewhere)
- Your own rewards to your clients
- Your statistics to follow up
- Bistrochat physical loyalty card (on top of digital)
- Loyalty automation: reminders by email or push notifications
- Cross-selling between your venues
Branded Plan
550 hkd / Month / Venue
paid annually
Everything in Brilliant Plan +
- Your customers automatic export to EDM or else
- Your customers database import
- Send personal chat push message invitations with flyers
- Emailing / EDM to all database for events
- Branded workflow emails: bookings, edits, updates
- NPS: net promoter score post-dining request
Loyalty
- Geo-location: onboard customers when they reach
your venue with a personal message
- Branded physical loyalty cards (5 hkd/card)
- Branded digital loyalty card
Wifi Captive Portal
- Promote your loyalty and events on your
wifi connections. Direct customers to your instagram or facebook. (not need a compatible access point,
we help you with that)
Vouchers
- Your own vouchers
- Immediate cash
- Vouchers by amount (example 1000$)
- Vouchers by items (example: 6 pizzas)
- Automatic ecommerce: on website, instagram, EDM,
QR Code
Bullish Plan
840 hkd / Month / Venue
paid annually
Everything in Brilliant + Branded + Your Website
Website
- We create your template based website
- We host your website
- You get admin access to update your website
- SEO for your website
- We manage all widgets for your website : bookings, vouchers, ecommerce
- We configure anything needed for your website: DNS,
Redirects, SSL, and other acronyms you don’t understand and you don’t have time to learn about so we’ll take care of them while you focus on growing your F&B business
Let's Talk
You are one small step away from streamlining all your customer relationship management for booking, loyalty and more. We are, by far, the best value for money Table Management System and Restaurant Booking App in Hong Kong.
Get your free demo now!
You will love it
Or call us now 
+852 9319 1193
